Guest information
Cancellation Policy
Plans change — especially around mountains and flights. Here is exactly how we handle it.
Last updated: 1 January 2026.
Standard bookings
- More than 7 days before arrival: free cancellation, any deposit is refunded in full.
- 3 to 7 days before arrival: 50% of the first night is charged.
- Less than 48 hours before arrival: the first night is charged in full.
- No-show: the first night is charged and the remaining nights are released.
Long stays of 14 nights or more
Long-stay bookings can be cancelled free of charge up to 14 days before arrival. Inside that window, two nights are charged.
Early departure
If you leave earlier than booked, please tell the front desk at least 48 hours ahead. We charge for nights already stayed plus one additional night; remaining nights are released.
Date changes
Moving your dates is free once, subject to availability, when requested more than 7 days before arrival. Rate differences between seasons may apply.
Flight delays and trek changes
Delayed flights and rescheduled Kilimanjaro departures are common. Contact us as soon as you know — we hold your unit where we can and waive change fees in genuine cases.
Refunds
Refunds are issued to the original payment method within 10 working days of the cancellation being confirmed in writing.
How to cancel
Send a message to info@jasyretreat.com or call +255 776 800 800. A cancellation is only effective once we have confirmed it in writing.