Terms & Conditions

Last updated: 1 January 2026.

1. Bookings

A booking is confirmed only once we have replied in writing by email or WhatsApp with a confirmation of your dates, unit type and rate. Rates are quoted in US dollars per unit per night and may also be settled in Tanzanian shillings at the prevailing rate.

2. Check-in and check-out

Check-in is from 14:00 and check-out is until 10:00. Our front desk operates 24 hours, so early arrivals and late departures can usually be accommodated on request and subject to availability.

3. Payment

• A deposit may be requested to secure peak-season dates.
• The balance is payable on arrival unless otherwise agreed in writing.
• Extras such as meals, transfers and tours are settled at check-out.

4. Guests and occupancy

Units may only be occupied by the number of guests stated on the confirmation. Additional guests must be declared in advance and may attract an extra charge. Visitors must be registered at the front desk.

5. House rules

• Smoking is not permitted inside the units.
• Quiet hours apply between 22:00 and 07:00.
• Parties and events are not allowed without prior written approval.
• Pets are accepted only by prior arrangement.

6. Damage and loss

Guests are responsible for damage to the unit, its contents or the wider property caused by them or their visitors. We may charge the cost of repair or replacement. Please report any accidental damage promptly.

7. Liability

The property is walled, gated and monitored, but guests remain responsible for their own belongings. We accept no liability for loss of valuables not deposited with the front desk, nor for services provided by third-party operators such as trek, transfer and safari companies booked on your behalf.

8. Changes to these terms

We may update these terms from time to time. The version published on this page at the time of your booking applies to your stay.

9. Contact

Questions about these terms: info@jasyretreat.com or +255 776 800 800.