FAQ
Questions guests ask us most.
If your question isn't here, WhatsApp or call the front desk — someone is always awake.
+What time is check-in and check-out?
Check-in is from 14:00 and check-out is until 10:00. Our front desk is staffed 24 hours, so late arrivals and early departures are always possible — just let us know your flight details.
+Is breakfast included?
Breakfast is available every morning as continental or à la carte, with local specialities, fresh juice, pancakes and seasonal fruit. Ask at booking and we will confirm whether it is included in your rate.
+Do you have free parking and WiFi?
Yes. Parking inside the gated compound is free and secure, and free high-speed WiFi covers every unit and the outdoor seating areas.
+Are the apartments self-catering?
Every unit has a kitchenette with a refrigerator, microwave and cooking facilities, plus a washing machine — comfortable for stays of a week or longer.
+Can you arrange airport transfers?
Yes. Kilimanjaro International Airport is 44 km away and our concierge arranges private transfers on request. Send your flight number when you book.
+Do you accommodate families?
The Two-Bedroom Apartment sleeps four and is ideal for families. Extra bedding can be arranged with advance notice.
+Can you cater for special diets?
Our on-site restaurant prepares vegetarian, vegan, halal and allergy-conscious meals when notified in advance.
+Do you help with Kilimanjaro treks and safaris?
We work with trusted local operators for Kilimanjaro climbs, day hikes, coffee tours and safaris to Arusha and Tarangire. The concierge can book everything for you.