Privacy Policy

Last updated: 1 January 2026.

1. Information we collect

• Contact details: name, phone number, email address and country of residence.
• Booking details: dates, unit type, number of guests and special requests.
• Identification required by Tanzanian law on check-in, such as passport details.
• Payment records for the amounts settled at the property.

2. How we use it

We use your information to confirm and manage your booking, arrange transfers, tours and meals you request, comply with local hospitality regulations, and reply to your enquiries. We do not sell guest data.

3. Messaging channels

When you contact us through WhatsApp or email, those messages are handled by the relevant provider under their own privacy terms. Please avoid sending full payment card numbers through messaging apps.

4. Sharing

We share only what is necessary with third parties who deliver a service you asked for — for example a transfer driver or a trekking operator — and with authorities where the law requires it.

5. Retention and security

Booking records are kept for as long as required for accounting and legal purposes, then deleted. Access to guest records is limited to staff who need it, and paper registers are stored securely at the front desk.

6. Your rights

You may ask us for a copy of the information we hold about you, request corrections, or ask us to delete data we are not legally required to keep.

7. Cookies

This website uses only the technical cookies needed to serve pages. We do not run advertising trackers.

8. Contact

Privacy questions: info@jasyretreat.com or +255 776 800 800.